eGovernment Challenges and Information Architecture

Government work provides profound, often deeply frustrating, and generally amazing wide-reaching opportunities to apply our IA/UX powers in the service of millions. But this year’s Information Architecture Summit had no sessions specifically about IA in government settings.

And so I asked... “Shall we lunch?”

Service Design and the Customer’s Journey

Call it by other names – multi-channel service design, customer relationship management, cross-channel experience design, customer experience. We’re talking about how people interact with a whole system, over time.

IA Summit in Second Life

We simulcast three sessions from the 2008 IA Summit into Second Life. Here's Andrew Hinton delivering his closing plenary
"Linkosophy." Also simulcast were Jared Spool's opening plenary "Journey to the Center of Design" and Jason Hobbs' "Hotel Yeoville."